Feedback Loops and Trust Falls: A Designer's Approach to Building a Team

What does it take to build a culture of feedback that transforms teams and strengthens client relationships?

Francesco Vetica, Head of Design and Employee Experience at Fifth Beat, joins the Amazing Teams podcast to share how his design and business background shape his approach to fostering growth, communication, and collaboration. 

From embedding feedback into daily operations to creating open, safe spaces for constructive dialogue, Francesco reveals the strategies that drive his team’s success. Learn how Francesco’s innovative feedback practices create value for employees, clients, and the organization alike.

Key Takeaways:

●      Feedback as a Growth Tool: Francesco explains how fostering a culture of open, actionable, and contextual feedback enhances team collaboration and individual career growth, emphasizing the importance of top-down, bottom-up, and peer-to-peer feedback loops.

●      Client Feedback as a Two-Way Street: By asking clients open-ended questions about team performance, Fifth Beat strengthens relationships and unlocks new ways to deliver value while encouraging clients to improve their own processes.

●      Leadership Through Listening: Francesco highlights how addressing anonymous feedback with transparency and thoughtful responses builds trust, empowering teams to feel heard while driving organizational improvement.

Key Timestamps:

00:00:00 - Intro

00:03:22 - Remote team dynamics and inclusivity

00:04:23 - Transitioning from design to business leadership

00:07:44 - Taking on employee experience and its challenges

00:10:16 - Building an amazing team through growth and trust

00:11:51 - Creating a culture of feedback at Fifth Beat

00:16:58 - Engaging clients for actionable feedback

00:20:34 - Tools and software for collecting feedback

00:23:06 - Balancing anonymous feedback with accountability

00:27:13 - Feedback practices for small versus large teams

00:31:21 - Structuring a 360-degree feedback loop

00:34:08 - Recognizing team contributions with gratitude

Key Topics Discussed:

Feedback culture, employee experience, client relationships, anonymous feedback, leadership development, team building, remote work, organizational growth, design and business integration

Mentions:

OfficeVibe: https://officevibe.com

Notion: https://www.notion.so

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About the Amazing Teams Podcast:

We started this podcast because we love teams, especially amazing ones. Michael Jordan said it best, "Talent wins games, but teamwork and intelligence win championships." This is what we're all about!

Our mission is to help others build amazing teams by having authentic conversations with remarkable people who are building amazing teams. We will explore the tactics, strategies, and frameworks that have helped them succeed.

The Amazing Teams Podcast is produced by HeyTaco and edited by Lifetime Value Media.

Learn more about LTV at: https://www.lifetimevaluemedia.com